Background
Maria, a 62-year-old from Arizona, struggled with a high-pitched whistle coming from her hearing aids. The issue disrupted conversations and made her self-conscious in public spaces. She tried adjusting the volume and cleaning the devices, but nothing worked.
Challenge
The constant feedback made her stop using her hearing aids for several days. She worried her devices were defective and feared she would need to replace them entirely.
Assessment at Enticare
During her visit, Enticare’s audiology team performed:
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A complete ear canal exam
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A hearing aid fit and seal test
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Feedback detection scan
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Device cleaning and microphone inspection
Findings
Maria’s feedback was caused by excess earwax, loose dome fitting, and high gain levels in noisy environments.
Solution Implemented
Enticare provided:
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Safe earwax removal
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Dome replacement for a tighter seal
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Feedback manager recalibration
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Guidance on volume adjustments based on environment
Outcome
Maria’s hearing aids became completely whistle-free. She regained confidence in conversations and resumed daily device use without issues.